WHAT WE DO

We develop leaders who are confident and competent communicators who know how to create teams that are tightly aligned, more engaged and more productive.

OUR PROGRAMMES

Cohesive Conversations 10-day challenge

Designed for busy people who need to effect change, guide and influence conversations, manage roadblocks and keep people outcome focused.

Resolution series

This series is designed for the manager who has the challenge of navigating the end-to-end HR process for:

~ Poor performers
~ Terminations
~ Redundancies

The resolution series provides managers with:

~ Powerful insights into what is important at each stage of the process
~ The confidence to step up and manage the process
~ Conversational skills and techniques to manage the most difficult people and their various reactions

Development series

This series is designed to create managers who can proactively and masterfully manage:

~ Inappropriate behaviours
~ Work-place conflict
~ Difficult conversations

Additionally you can learn to:
~ Motivate and influence, and
~ Lead out-of-the-box thinking

SHIFTING LEARNING

Using powerful insights, single topic or themed learning delivered in bite sized nuggets. This is how it works:

01

ON-LINE, BITE SIZED LEARNING

With each of our bite-sized modules (10-30 minutes, average being 16 minutes) you are taken on a journey of ‘thin-sliced’ insight-based learning.

On-line bite sized learning delivers higher utilisation, less time off the job and higher levels of engagement.

02

SINGLE TOPIC OR SINGLE THEMED

Each module delivers one narrow concept designed to create a behavioural change for one desired outcome.

Each module is presented clearly with easily achievable tasks that align the topic to your needs.

03

BLENDED LEARNING

Blended learning is game changing.

When seeking clearly defined outcomes such as ‘managing poor performance’, aligning skill development with broader learning insights you are building leadership skills for life.

Delivered through our bite-sized learning and one-on-one coaching, our blended learning is delivering leaders who can confidently:

~ Manage poor performance
~ Manage inappropriate behaviours
~ Manage work-place conflict
~ Motivate and influence
~ Lead out-of-the-box thinking

04

RESOLUTION PROGRAMMES

Our Resolution Series is designed to tackle the tough end of personnel management.

The more formal side of people management where getting it wrong can lead to potential claims and legal issues. The resolution series is designed to create managers who can masterfully manage the following end-to-end processes:

~ Poor performers
~ Terminations
~ Redundancies

The Resolution Series provides managers with:

~ Powerful insights into how to get resolution in each stage of the process
~ The confidence to ‘step up’ and manage the process
~ Conversational skills and techniques to manage the most difficult people and their various reactions

05

PERSONAL DEVELOPMENT PROGRAMMES

Our personal development programmes are designed to create confident managers who:

Proactively manage:
~ Inappropriate behaviours
~ Work-place conflict
~ Difficult conversations

Connect to your leadership voice and:
~ Motivate and Influence
~ Lead out-of-the-box thinking

Our leadership series creates manager who are more proactive and less reactive to the challenges of day-to-day management.

06

FREE WEBINARS WITH LEADING INDUSTRY EXPERTS

Tess interviews communication experts who openly share their insights, skills and techniques. These interviews are designed to be practical and skills-based providing you with techniques you can immediately take away and apply.

All interviews are recorded and available further down the page. Check out What we have been doing. 

07

CHANGE MANAGEMENT

We offer a variety of independent services to assist you learn about and navigate the challenges of change management.

A LITTLE BIT MORE ABOUT COHESIVE CONVERSATIONS

HELLO

I’m Tess Brook

Cohesive Conversations tackles the challenges that make or break a team’s effectiveness. Truly cohesive teams can navigate through the most difficult times and stay outcome focused.

Cohesive Conversations grew out of the desire to enable clients to build on their existing skills and consciously become more effective communicators.

Cohesive Conversations is part of 1st Call Consulting P/L group. 1st Call also has specialist dispute resolution services. To learn more go to www.tessbrookmediator.com.au

SOME OF THE THINGS WE ARE DOING

2 SEPTEMBER 2016
Interviewed Vicki webster – How to get ahead without murdering your boss.

Click here for the video

23-24 June 2016
Masterclass – Managing Conflict and Poor Performance
– HRM Asia Singapore

Click here for the agenda

15 JUNE 2016
Interviewed Cate Crombie – How to shift dysfunctional exchanges into outcome-focused workplace conversations.

Click here for the video

26 MARCH 2016
Communication and relationship building for Lawyers – Legalwise Conference

Click here for the slides

24 FEBRUARY 2016
Interviewed Bill Eddy – Turning high-conflict people from blaming to problem-solving in 30 seconds

Click here for the video

18 NOVEMBER 2015
Interviewed Bill Eddy – BIFF Quick responses to high-conflict people and their personal attacks

Click here for the video

9 SEPTEMBER 2015
Interviewed Bill Eddy – Managing narcissists and other high-conflict people

Click here for the video

WHERE TO FIND US

EMAIL

The ultimate goal is for you and your teams to be able to hold cohesive conversations where views, ideas and business needs can be exchanged free from judgement, position and other baggage.

Give me a call, or drop me a line. I would love to chat.

Cheers Tess

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PHONE

I would love to talk to you. If you are calling please consider I live in Australia and a call in the middle of the night may not get me at my best.

+61 414 749 444 (Brisbane Australia AEST).

1st Call Consulting Pty Ltd
ABN 74 161 162 536
Level 19 / 1 Eagle St, Brisbane QLD 4000
GPO Box 1917, Brisbane QLD 4001

TESS BROOK
Phone: +61 (0) 414 749 444
Mail: tess@1stcall.com.au

All rights reserved (c) 2016 1st Call Consulting Pty/Ltd T/A Cohesive Conversations